OUR CONTACT INFORMATION
BY STANDARD MAIL:
Primecast Unlimited, LLC
8770 Sunset Drive #103
Miami, FL 33173
1-800-734-5973 (Between 9 a.m. and 6 p.m. Eastern Time)
PLEASE NOTE THAT DISCOUNTSTONETABLES.NET IS OWNED AND OPERATED BY PRIMECAST UNLIMITED, LLC (A CORPORATION REGISTERED IN THE STATE OF FLORIDA). ALL CREDIT CARD TRANSACTIONS ARE PROCESSED BY PRIMECAST UNLIMITED, LLCsales@discountstonetables.net
SHIPPING INFORMATION (READ CAREFULLY):
We are constantly working on orders and consequently we do not carry any kind of stock. Every table is manufactured as orders come in. We have established a time frame of 2 to 3 weeks from the time we receive your order and the time we ship it. Remember that we carefully select each piece of stone we use. Depending on the orders ahead, your table might be ready sooner.
You will be notified by e-mail as soon as the table ships. You will be provided with all the tracking information.
All of our tables are shipped by freight trucks. Free freight orders will not be deliver inside the physical house. Your order will be delivered to the front of the house or driveway. It is your responsibility to check shipments before you sign for the product. Once the product is signed for there is little we can do if the product is damaged. Even if the box is damaged but the contents appears okay, you should make a note on the delivery receipt before you sign for it. Once you signed for the package is yours and without the notation there is little we can do.
REFUND, RETURNS, AND CANCELLATION POLICIES:
You have a 5 day money back guarantee that allows you to test the product. If you are not completely satisfied for any reason during that time period, you can return your order to us for a full refund minus the shipping charges. No returns on custom orders. We are not responsible for size, style, or umbrella hole errors made by customers at the time of placing the order. Changes in size, style, or umbrella hole must be reported immediately by email or phone call within 48 hours of placing the order.
If the product you receive is defective or if you receive the wrong item, we will ship you a replacement at no cost and have the other item shipped back to us at our cost.
No merchandise will be accepted without a RAN (Return Authorization Number). All merchandise must be returned in its original packaging only. Merchandise must be well packed in order to avoid damage in transit.
We reserve the right to repair or replace defective merchandise at our discretion.
Warranty does not cover damage caused by ordinary wear-and-tear, fading, improperly use of sealants, accidents, acts of nature, misuse or incorrect installation.
Any liabilities for consequential and incidental damages is expressly disclaimed. Liability is limited to, and shall not exceed, the purchase price of the item.
Please understand one thing. You are buying a product made with completely natural resources. Keep in mind that the stone texture may not be 100% exact like the one you see in the picture. Stones may have chips, pits, surface cracks, gouges, or corners missing. They are not defects, and in no way compromise the structural integrity of the tabletop. All of these is what adds character to our table tops and makes them unique.